Support - Windows 10 Support (2024)

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Do I have to be running Windows to play?

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Is the Steam version included in cross play?

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Will game progress carry over to Steam?

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Will this game be locked to 30 frames per second?

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Do I get the game for free on Steam if I already own it?

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Where do I activate in-game cosmetic/item codes?

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To enter a code for an in-game cosmetic or other reward, go tohttps://redeem.microsoft.com, log in with your Microsoft account and type in the 25-digit code as instructed. Note that it’ll be unlocked on this account only, so make sure this is the same account you use to sign in toSea of Thieves!

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Will Sea of Thieves be available in my country/region?

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This game will be purchasable in all countries where the Steam store is available, and the list of supported languages is being expanded for the Steam release. However, if your language is not supported, the game will default to English.

","editedAt":"2023-09-13T12:01:57Z"},{"id":360014250299,"title":"Steam Store - Processing purchased Store Bundles and Ancient Coins","url":"/articles/360014250299-Steam-Store-Processing-purchased-Store-Bundles-and-Ancient-Coins","body":"

After purchasing a Bundle or Ancient Coins through the Sea of Thieves Store within Steam, your purchases are initially added to your Steam Inventory. To then apply these purchases to your profile you simply need to boot Sea of Thieves where they will be 'consumed'. After this, all contents will be made available in-game and also the purchase will then be removed from your inventory.

\n\n","editedAt":"2023-03-09T14:02:16Z"},{"id":10547135097362,"title":"Steam - Accessing wallpapers/soundtrack included in Sea of Thieves: Deluxe Edition","url":"/articles/10547135097362-Steam-Accessing-wallpapers-soundtrack-included-in-Sea-of-Thieves-Deluxe-Edition","body":"

This article will show you how to access the extra content included in Sea of Thieves: Deluxe edition on Steam!

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Accessing the wallpapers

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1. Right click on \"Sea of Thieves\" in your Steam library and select \"Properties\"

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2. Navigate to the \"DLC\" section of the properties menu. You should see \"Sea of Thieves - Wallpapers\" in there. Ensure the checkbox under \"Install\" is selected.

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3. Once downloaded, the wallpapers will be accessible via the \"Local Files\" option. Simply browse your local files and they will be present.

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Accessing the soundtrack

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1. At the top of your Steam library, click on the \"Games\" dropdown, and then ensure \"Soundtracks\" is selected.

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2. Select \"Sea of Thieves\" soundtrack. You will then have the option to download the soundtrack to a folder of your choice.

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","editedAt":"2023-03-15T16:05:49Z"},{"id":360014781199,"title":"Steam Audio and Chat","url":"/articles/360014781199-Steam-Audio-and-Chat","body":"

If you are experiencing issues with chat communications through the Steam client, please try the following to ensure that your microphone is configured correctly:

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Microphone selection and settings in Steam

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1. ClickSteamat the top right of the window on the main page
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2. From this within the dropdown menu that appears, clickSettings
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3. From the Settings menu Navigate to the tab entitled Voice\n
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4. Proceed through the various options and confirm whether your Voice Input / Output devices as well as Volumes and Voice Transmission types are all correct. You can also test your microphone within this menu
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Further Troubleshooting

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For further audio and chat troubleshooting tips as well as information on general chat functionality, please view our support article for troubleshooting issues with Windows audio and chat.

","editedAt":"2023-06-30T12:31:36Z"},{"id":360014759779,"title":"Steam - Sea of Thieves is not Launching","url":"/articles/360014759779-Steam-Sea-of-Thieves-is-not-Launching","body":"

Our team is aware of some users reporting that on a PC the game will become stuck or crash on a black screen shortly after launching.

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The most common fix for this issue is making sure your Windows Operating system is up to date.

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How to check for updates:

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1. Press the Windows Key
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2. Type in Check for Updates\n
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3. Select Check for Updates\n
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Other solutions:

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Fix #1

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Login to Windows with a local Admin Account. This fixes majority of cases reported.

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Fix #2

Verify integrity of local game files

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1. In Steam, right click Sea of Thieves from your games list
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2. Select Properties from the context menu
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3. From the Properties menu select Local Files\n
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4. Click 'Verify Integrity of Local Game Files...'
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Fix #3

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Perform a reinstallation of Sea of Thieves

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Fix #4

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Check your time and date settings

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1. Right-click the clock on your start menu
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2. Select Adjust date/time.
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3. Untick then retick Set time zone automatically.
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4. Reboot your PC
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Fix #5

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Change your Language and Region settings

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1. Press theWindows Key\n
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2. Type inRegion & Languageand pressEnter
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3. Change your Language and RegiontoEnglish (United States)
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4. Ensure the language optionEnglish (United States)is at the top of the list, you can do this by selecting the arrows as shown in the below image.
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5. Reboot your PC
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6. Attempt to play Sea of Thieves once more
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Should this fix your issue please feel free to revert your language and region back to what they were.

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Note: If your language and region are set to English (United States) already please change it to English (United Kingdom) instead.

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Fix #6

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Update graphics drivers

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When your graphics drivers are either not up to date or suffering from some form of corruption, this can also cause the crash while booting. We recommend that when trying this step that you completely remove you old drivers before updating to the latest versions. To remove your old drivers and then update to the latest:

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1. Press theWindows Key\n
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2. TypeAdd or Remove Program\n
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3. Scroll down the list and find your graphics driver
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4. Click the driver once and selectuninstall.Confirm this by clickingUninstall again.
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5. Once complete reboot Windows
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6. Download the latest drivers from the links below:\n
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   • Download Nvidia Drivers Support
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   • AMD Drivers and Support
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7. Install to the latest driver and then reboot your PC again
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Fix #7

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If you are using the Nahimic app, try disabling it. To do that:

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1. Hit Start/Click the search bar within Windows
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2. Type \"System Configuration\"
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3. Press the tab \"Services\"
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4. Search for \"Nahimic service\" or press 'n' to fast search
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5. Disable the check mark, to disable it.
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Additional notes:

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1. Check no VPN is present as this could be causing a conflict with the game
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2. Check your antivirus is not causing a conflict with the game. Most notable Trend Micro Internet Security has been known to cause conflicts.
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3. Check MSI afterburner is not causing conflicts with the game.
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4. Check a 'Readyboost' USB stick is not in use.
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\n\n","editedAt":"2023-06-23T13:20:14Z"},{"id":360014723079,"title":"Windows / Steam - My controller is not functioning in game","url":"/articles/360014723079-Windows-Steam-My-controller-is-not-functioning-in-game","body":"

If you are experiencing an issue where your controller is not functioning within the Windows / Steam versions of Sea of Thieves, please try the following:

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1. Check whether your controller is working for another title from within the Microsoft Store / Steam.

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2. If the controller is working within other titles from those Store, you may need to perform a reset of your Sea of Thieves data. To do this:
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   Reset your copy of Sea of Thieves (Windows Store Version)

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   1. Press the Windows Key
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   2. Type in Apps and Features\n
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   3. Select Sea of Thieves\n
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   4. Advanced Options
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   5. Select Reset\n
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   Verify integrity of local game files (Steam)

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   1. In Steam, right click Sea of Thieves from your games list
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   2. Select Properties from the context menu
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   3. From the Properties menu select Local Files\n
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   4. Click 'Verify Integrity of Local Game Files...'
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3. If the controller is not working for other titles and the reset does not solve your issue the next step is to check whether your controller drivers are up to date. This can be accomplished by:

   - Plug the controller in.
   - Press theWindows Key and then type Device Manager.
   - Scroll down and find your controller device. For this example we will use the 'Xbox 360 Peripherals' option.
   - Click it to expand the dropdown list.
   - Right Click your device, again for this example it is Xbox 360 Controller for Windows
   - Select Update Driver and choose Search Automatically for Updated Driver Software
   - RebootSea of Thieves and try the controller again.

   

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\n","editedAt":"2023-06-23T12:53:07Z"},{"id":360014243439,"title":"Steam - Issues signing in to Xbox Live","url":"/articles/360014243439-Steam-Issues-signing-in-to-Xbox-Live","body":"

If you are having issues signing in to Xbox Live on the Steam client which may also include receiving a crash during this process, attempting to circumvent this error by signing out of Xbox Live and then back in again during the boot sequence will solve the issue in some situations.

\n\n\n","editedAt":"2023-03-09T13:59:42Z"},{"id":360014237839,"title":"Steam version unable to launch","url":"/articles/360014237839-Steam-version-unable-to-launch","body":"\n

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• Open AVG
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• Select menu> Settings> Exceptions
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• Click Add Exceptions
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• Select Browser
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• Navigate to the Sea of Thieves Steam exe file
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• As mentioned above, the default location is : C:\\Program Files (x86)\\Steam\\steamapps\\common\\Sea of Thieves\\Athena\\Binaries\\Win64
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• Select the EXE
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• Press OK
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• Reboot Sea of Thieves
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Avast

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• Open AVAST
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• Select menu>Settings>Exceptions
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• Click Add Exceptions
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• Select Browser
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• Navigate to the Sea of Thieves Steam exe file
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• As mentioned above, the default location is : C:\\Program Files (x86)\\Steam\\steamapps\\common\\Sea of Thieves\\Athena\\Binaries\\Win64
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• Select the EXE
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• Press OK
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• Reboot Sea of Thieves
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You can also find your anti-virus products support page by using the following search in your favourite search engine: (anti-virus product name) antivirus exception.

","editedAt":"2023-01-24T11:54:31Z"},{"id":360016232274,"title":"Troubleshooting error: 'There is a missing or corrupt data file that is required for the game to run'","url":"/articles/360016232274-Troubleshooting-error-There-is-a-missing-or-corrupt-data-file-that-is-required-for-the-game-to-run","body":"

If you received an error message from Sea of Thieves that states “There is a missing or corrupt data file that is required for the game to run.” then this page may be able to help you resolve this.

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Removing the corrupted file

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Please try removing the corrupted file, if the file name in the error is always the same when you try to launch:

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1. Boot the game and take note of corrupt file from your screenshot (For example: Core_9ef849ee)
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2. Right click Sea of Thieves from your Games list in Steam.\n
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3. From the context menu select 'Properties'.\n
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4. From the 'Local Files' tab click 'Browse Local Files'.\n
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5. Once viewing the game files for Sea of Thieves navigate to Athena > Content > Paks.\n
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6. Using the search bar in the top right hand corner, search for the file which is corrupted (Core_9ef849ee) and then delete that file.
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7. Return to your properties window for Sea of Thieves, then again from the Local Files section select 'Verify Integrity of Local Game Files...'
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8. Once complete, restart and test the game.
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Anti-Virus Issues
You could try whitelisting the game with your anti-virus product. There are known compatibility issues with some antivirus products that we are working with the anti-virus vendors to resolve. If you experience an issue with a specific product, please let us know.

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Article: Trend Micro internet security conflict

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To whitelist Sea of Thieves, navigate to the game’s installation folder from within the whitelist page of your antivirus product. To get the installation folder, press Win+R on your keyboard and type Powershell and press Enter. Then enter this command:

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Get-AppxPackage *SeaOfThieves*

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Or if you are having issues with the Pioneer version of the game:

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Get-AppxPackage *Wasserburg*

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It should print out several lines. You can copy the Installation Location value from the start of C:\\ to the end of the line by highlighting it with your mouse and then right-clicking in the window to copy it. You can then paste this into the Open Dialog by pressing in the text field at the bottom and pressing Ctrl+V then pressing Enter. From here you should navigate by double-clicking the folders for Binaries then UWP64, then finally selecting SotGame.exe, which is the executable you need to whitelist.

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Note: This process will need to be done each time the game is updated should your antivirus conflict with our game.

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Store install issues
We are aware that in some extremely rare cases the Microsoft Store may itself corrupt a game install. We are working with the various teams within Microsoft to resolve these issues. If you experience this, please raise a support ticket by clicking on the \"Raise a Support Request\" button at the bottom of this page.

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Unstable Overclock
We have confirmed that certain users may experience game crashes if they are overclocking their machines. This may have been automatic by your motherboard manufacturer or done manually by yourself. If you experience issues, we recommend you restore your CPU and memory to stock settings and perform a full reinstall of the game. Corruption can occur during the installation, as well as when the game is running.

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If you manually overclocked your machine, as well as checking the usual settings, you could try increasing your “AVX Instruction Negative Offset” or the equivalent for your motherboard. As with all overclocking, you modify these settings at your own risk. If you are not sure what this is, this is not relevant to you.

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Old version of Windows
You may be hitting a bug or issue with an older version of Windows. We recommend ensuring you are up to date in Windows update.

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Buggy or faulty drivers
You may experience issues with game installs if you have drivers that are causing corruption. These issues may be difficult to detect, so we advise ensuring you have the latest drivers. If the problem only recently started, you could try rolling back to an earlier version of the driver.

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Incompatible software
Some third-party software attempts to inject itself into every process on your machine and has been known to cause crashes.

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If you have recently started experiencing the issue, we recommend uninstalling any recently installed software.

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Faulty hardware
This is always the worst-case scenario, but the most likely candidates for faulty hardware are hard drives or SSDs that are nearing the end of their life.

","editedAt":"2023-06-23T10:19:37Z"},{"id":360010682314,"title":"Crash on launch / Rendering issues - Trend Micro antivirus","url":"/articles/360010682314-Crash-on-launch-Rendering-issues-Trend-Micro-antivirus","body":"

If your PC is experiencing the below symptoms and you are using a Trend Micro antivirus package please follow the below steps to resolve your issue.

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• Crash on launch
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• Rendering/texture issues during gameplay
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• Crashes during gameplay
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Important note: The below process will need to be carried out each time a Game Update releases as the Sea of Thieves version number changes each time.

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1. Press the Windows Key

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2. Search for Windows PowerShell and open it

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3. Enter the below command

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Get-AppxPackage *SeaOfThieves* | ForEach{$_.InstallLocation}

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4. Copy the result, it should look similar to below.

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C:\\Program Files\\WindowsApps\\Microsoft.SeaofThieves_2.78.5523.2_x64__8wekyb3d8bbwe

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5. Open the Trend Micro main console by right-clicking on the Trend Micro icon in your taskbar and selecting Open the Main Console

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6. Open the Settings Menu

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7. Select Exception Lists and then Programs/folders

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8. Click the + Add button and then Browse

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9. Paste the results fromStep 4into the File name box

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10. Click the Open button, this will add the path your Exception List

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11. Click Apply then OK to save your changes & close the Exception Lists window

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Still can’t play?

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An important Sea of Thieves file may have been locked away in quarantine, in order to restore this file please follow the steps below.

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For more supportinformation pleaserefer to Trend Micro Support:

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https://esupport.trendmicro.com/home/pages/technical-support/maximum-security-10/1105090.aspx?_ga=2.141354416.380243900.1539770950-616145983.1539770950

\n\n\n","editedAt":"2023-06-22T15:34:28Z"},{"id":360000785148,"title":"Troubleshooting: Stuck on loading supplies","url":"/articles/360000785148-Troubleshooting-Stuck-on-loading-supplies","body":"

This issue can be caused due to the player's antivirusconflicting with the game.

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The main culprits to this so far have been from:

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• COMODO
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• Kaspersky
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• WARSAW / gas tecnologia
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RARE would suggest you use another antivirus until the issue is resolved.

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If your issue persists please raise a support ticket.

","editedAt":"2021-02-17T10:30:37Z"},{"id":360000462368,"title":"Troubleshoot: Stuck on Opening Journal ","url":"/articles/360000462368-Troubleshoot-Stuck-on-Opening-Journal","body":"

If you are receiving the stuck on the'Opening Journal' message. Below are some steps that can resolve this issue:

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1. Press Windows + I\n
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2. Select Time and Language\n
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3. Select Region and Language\n
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4. Change both your default language and region to US + English (US)
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5. Reboot your PC
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Following the above should resolve your issue. If this is not the case please log a support ticket.

\n","editedAt":"2020-07-29T15:51:11Z"},{"id":360000425788,"title":"Mouse cursor not locking to screen","url":"/articles/360000425788-Mouse-cursor-not-locking-to-screen","body":"\n

1. Press the Windows key

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2. Type User Account Control and press enter

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3. Press OK as illustrated in the image below.

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4. Reboot your PC.

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Your mouse cursor issue should now be resolved.

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RARE does not recommend lowering your security settings for whatever reason. Please create a ticket to the Sea of Thieves Support team should your issue not be resolved.

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Fix#2

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1. Press Windows button + R to open the Run dialog box

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2. Type gpedit.msc and press enter

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3. From the Folders on the left select Computer Configuration> Administrative Templates> Windows Components> Edge UI

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4. Once viewing the Edge UI options right click 'Allow Edge Swipe' and select Edit

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5. From the top left corner click Disabled and then press OK

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Fix#3

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1. Open the run command window (Win + R)

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2. Type 'regedit' and press ENTER

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3. Navigate to 'Computer\\HKEY_LOCAL_MACHINE\\SOFTWARE\\Policies\\Microsoft\\Windows\\'

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4. If it doesn't exists, right click the editor background and select Add> Key. Change the name to 'EdgeUI'

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5. Navigate to 'EdgeUI' key, right click the editor background and select Add> DWORD (32bit value), change the name to 'AllowEdgeSwipe' and set it to 0

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6. Close the Local Group Policy Editor window and boot Sea of Thieves.

\n\n\n\n\n\n","editedAt":"2023-01-24T17:01:24Z"},{"id":360000340928,"title":"PC System Requirements","url":"/articles/360000340928-PC-System-Requirements","body":"

AsSea of Thievesis Rare’s first PC title, it gave us the opportunity to develop a PC game with a slightly different approach. Players have now been playingSea of Thieves on Windows in their tens of thousands for the past 9 months as part of our Technical Alpha program, allowing us to really fine-tune the auto-detect experience so that when new players play the game for the first time on March 20^th, we can give you the Rare-certified spec based on your hardware.

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We know that as PC gamers, having the ability to change the field of view, unlock or lock the frame-rate, rebind keys, change video settings, resolution, and graphics options, as well as offering extra functionality like full ultra-wide support and a dedicated FPS Counter, is all part of the expectation – not least releasing the PC and Xbox Console version’s alongside each other on the same day!

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It’s with great pleasure for us to announce that after all of the above, and more than a year of working with our partners at AMD, Intel, and NVIDIA, it’s time to smash a bottle of rum against our PC specifications so that you can see how your rig will fare. As part of this new approach, we felt it would be more beneficial to not follow tradition with releasing just “min”, “recommended”, and “ultra” specs, and we would instead better detail the expected experience that each spec will offer;

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System Requirements		720P @ 30fps		1080p @ 30 FPS		1080P @ 60 FPS Recommended		4K @ 30 FPS		4K @ 60 FPS (Extreme)
\n OS \n\n	\n\n	Windows 10 Anniversary (1607*)		Windows 10 Anniversary (1607*)		Windows 10 Anniversary (1607*)		Windows 10 Anniversary (1607*)		Windows 10 Anniversary (1607*)
\n\n	\n\n
CPU		INTEL Q4950 @ 2.6GHZ OR AMD PHENOM II X6 @ 3.3 GHZ		INTEL I3 4170 @ 3.7GHZ OR AMD FX-6300 @3.5GHZ		INTEL I5 4690 @3.5GHZ OR AMD FX-8150 @ 3.6GHZ		INTEL I5 4690 @3.5GHZ OR AMD FX-8150 @ 3.6GHZ		INTEL I7 4790 @ 4GHZ or AMD RYZEN 5 1600 @3.6GHZ
RAM		4GB		8GB		8GB		16GB		16GB
DIRECT X		11		11		11		11		11
VRAM		1GB		2GB		4GB		8GB		8GB
GPU		Nvidia Geforce GTX 650		Nvidia Geforce GTX 660		Nvidia Geforce GTX 770		Nvidia Geforce GTX 980TI		Nvidia Geforce GTX 1080TI
MODERN GPU		Nvidia Geforce GTX 1030		Nvidia Geforce GTX 1050TI		Nvidia Geforce GTX 1060		Nvidia Geforce GTX 1070		Nvidia Geforce GTX 1080TI
HDD		60 GB 5.2K RPM		60GB 7.2K RPM		60GB 7.2K RPM		60GB SSD		60GB SSD
Graphics Settings		LOW (COMMON)		MEDIUM(RARE)		MEDIUM(RARE)		ULTRA(MYTHICAL)		ULTRA(MYTHICAL)

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*SIMPLY TYPE “WINVER” INTO THE START MENU TO FIND YOUR CORRESPONDING WINDOWS 10 VERSION, WHICH NEEDS TO BE EQUAL TO OR HIGHER THAN 1607.

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Our rendering team set themselves the goal early on of “how low can we go”, sometimes also referred to fondly as “getting the game running on a potato”, which is why we want to deliver a great version of the game even for those with computers below our official minimum spec. The game is perfectly playable at 540p, and one of the advantages ofXbox Play Anywhere is that if you own an Xbox Console AND a low-spec laptop you can still take full advantage of it, and we absolutely encourage it! Of course if you have a beast of a rig running at 4k/60, we’ve got you covered with the best looking #GreatWater, and everything in between!

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Thanks to the community and our hardware partners in helping us reach this point, and we look forward to continuing to build out the PC feature set up to and beyond launch!

\n","editedAt":"2023-06-22T10:59:08Z"},{"id":115013913128,"title":"Microsoft Store Troubleshooting","url":"/articles/115013913128-Microsoft-Store-Troubleshooting","body":"

Hi there!

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If you're having trouble downloading Sea of Thieves from the Windows Store, there are a few things you can try:

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Reset the Microsoft Store

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You can use the steps below to refresh the Store which will clear the cache and refresh your library and permissions. This fixes the majority of cases.

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1. Close the Microsoft Store app if you have it open.
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2. Click Start and type \"wsreset\", without quotes.
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3. Right-Click on the command and click \"Run as Administrator\". If the Windows permission box appears, click \"Yes\" or \"Run\".
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4. A black MS-Dos screen will appear for a few seconds. Wait for it to disappear and the Store will automatically open.
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5. Attempt to install Sea of Thieves
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Other possible solutions:

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#5 - Using Powershell command to complete installation
1.Download the content from the store, to the point where it fails at 99% / Install phase
2. Open PowerShell and run this command:
Add-AppXPackage -RegisterByFamilyName -MainPackage Microsoft.SeaofThieves_8wekyb3d8bbwe
3. Click Retry in the store à This should now succeed

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#6 - Disk clean up tool to remove any potential conflicts
1.https://support.microsoft.com/en-gb/help/17421/windows-free-up-drive-space

\n

#7 - Use the Microsoft Store Troubleshooting tool
1.https://support.microsoft.com/en-us/help/4027498/microsoft-store-fix-problems-with-apps

\n

#8 - Using powershell to solve the0x80073CF9 error
1.Open PowerShell and run this command:fsutil behavior set DisableEncryption 0
2.Restart your PC
3. Attempt to download Sea of Thieves once again.

\n

#9 - Solving the 0X87E10BD0 error

\n

1.If you are receiving the above error, please try signing your account out and back into the store.

\n\n

Check for Updates to Windows

\n

Always ensure that you have the latest updates to Windows by clicking Start and typing \"updates\" in the search box. Once you've updated, perform a complete shutdown and restart of your machine.

\n

Check the Time/Date on your PC is correct

\n

If your PC's clock is out of sync with the rest of the world,it can cause an error. The best thing is to right-click the Clock on your Desktop and select \"Adjust date/time\". A new screen will appear with the option to set the time and timezones automatically. It's best to turn them both on and restart your machine if needed.

\n

Get Support from Microsoft

\n

The Sea of Thieves team has very limited access to the Store, and can only provide support in line with the steps above. If you're still struggling with the Store, visit the team at support.microsoft.com who can run through in-depth troubleshooting with you directly.

\n\n","editedAt":"2023-06-23T14:56:48Z"},{"id":115012749647,"title":"Windows Audio & Chat","url":"/articles/115012749647-Windows-Audio-Chat","body":"

If you're experiencing issues chatting with other players in Sea of Thieves, for example, they can't hear you, there are a few things you can try.

\n

Windows Privacy Settings - Let Apps Use Your Microphone

\n

You must ensure that Sea of Thieves has permission to use your microphone within your Windows Privacy Settings. Simply follow the steps below to check your settings:

\n

\n
• If Sea of Thieves is open, close the game entirely
\n
• Click the Start Button
\n
• Type \"Privacy\" without quotes
\n
• Select \"Microphone Privacy Settings\" from the given results
\n
• On the left of the new screen, select \"Microphone\"
\n
• Under \"Let apps use my microphone\", ensure the toggle is set to On.
\n
• Scroll down the list of apps below that toggle to find \"Sea of Thieves\" and \"Sea of Thieves Insider\". Make sure they are also toggled to On.
\n
• Launch Sea of Thieves again and try chatting with your crew.
\n

\n

Also, please disconnect and reconnect your headset/microphone as this will refresh your device settings and prompt new driver installations which may be required.

\n

=====================================

\n

Xbox Party chat

\n

Party Chat – We know from our forums that some crews are entering the game and setting up a party chat for their crew. Players who don’t accept the invite or join the crew late are not automatically added, so they may believe that their chat isn’t working and their crew is silent.

\n

\n
• Unplug and reconnect your headset
\n
• Ensure your microphone is not muted
\n
• Ensure that neither you or the person you want to communicate with are using Party Chat
\n

\n

=====================================

\n

Issue: I’ve joined a crew, and I can hear them talk but, they cannot hear me

\n

Game Chat & Microphones – This could be caused by a variety of issues. Here’s what to try to resolve this issue:

\n

\n
• Unplug and reconnect your headset
\n
• Ensure your microphone is not muted
\n
• Check whether your privacy settings allow voice communication. This can be viewed and changed here: Privacy Settings\n
\n

\n

=====================================

\n

Voice chat in game

\n

Below are details for the various voice chat statuses when looking directly at another player. All of the below work both for your own crew and enemy crews:

\n

For the sake of clarity, we will refer to the players in the below scenario as You (Your character) and Fred (Crew mate/enemy).

\n

Not talking

\n

\n

The player will see no symbol above Fred’s gamer tag due to the following circ*mstances:

\n

\n
• \nFred has no microphone connected.
\n
• \nFred has a microphone connected but is not talking.
\n
• \nFred has their microphone muted.
  
\n

\n

Player talking

\n

\n

The player will see a speech bubble symbol above Fred’s gamer tag due to the following circ*mstances:

\n

\n
• \nFred is talking and you should be able to hear him.
\n
• \nYou may encounter our voice chat bug which means you would see this but not hear Fred, this can be fixed by unplugging and re-plugging in Your headset.\n
\n
• If You see this and still hear no talking then you may have your audio setup incorrectly through the OS.
  
\n

\n

Player Muted

\n

\n

The player will see a symbol with a line through it above Fred’s gamer tag due to the following circ*mstances:

\n

\n
• \nYou are in an Xbox party and the symbol will appear when Fred is talking, when he is not you will see no symbol.
\n
• \nYou have muted Fred and the symbol will be permanently above his gamer tag.
\n
• \nYou have blocked Fred and the symbol will be permanently above his gamer tag.
\n
• \nYou have set up your OS security settings to block all talkers.
\n

\n

=====================================

\n

Further Troubleshooting

\n

If the above solutions do not solve you chat issues then you may need to further investigate into the possible cause. We would recommend the following:

\n

Ensuring your signed in accounts match

\n

Please ensure that the profile which owns and you use to play Sea of Thieves (or linked to Steam) is also signed in to your Xbox Console Companion app / Xbox (Beta) app.

\n

Reset your copy of Sea of Thieves (Microsoft Store Version)

\n

\n
1. Press the Windows Key
\n
2. Type in Apps and Features\n
\n
3. Select Sea of Thieves\n
\n
4. Advanced Options
\n
5. Select Reset\n
\n

\n

Verify integrity of local game files (Steam)

\n

\n
1. In Steam, right click Sea of Thieves from your games list
\n
2. Select Properties from the context menu
\n
3. From the Properties menu select Local Files\n
\n
4. Click 'Verify Integrity of Local Game Files...'
\n

\n

Check you NAT type

\n

Your Routers NAT settings must be set to 'Open'. An easy way to check this is:

\n\n

Check your Microphone is listed as the default device

\n

\n
1. Right click the speaker icon found in the taskbar
\n
2. Select Sounds\n
\n
3. Select Recording\n
\n
4. Right click your desired Microphone and select Set as Default Device\n
\n
5. Right click the desired Microphone and select Properties\n
\n
6. Select Levels\n
\n
7. Confirm the Headset Microphone level is set to the desired value
\n
8. Select Apply then OK\n
\n
9. Talk into your microphone at this point to confirm the microphone itself is working
\n
10. If the Microphone is not outputting any audio please make sure it is not muted, should this not be the case please refer to your Microphone / Headset manufacturer
\n

\n

Configure the individual Microphone input for Sea of Thieves

\n

\n
1. Boot Sea of Thieves\n
\n
2. \nMinimise Sea of Thieves
\n
3. From the system tray in the bottom right corner of Windows, right click the Speaker Icon and select Open Sound Settings\n
\n
4. Scroll down to the Advanced Sound Options and select App Volume and Device Preferences\n
\n
5. As Sea of Thieves is open, it will show in the displayed list. From here you can specify the output and input.
\n

\n

Confirm Microphone Selection in the Xbox Console Companion App / Game Bar

\n

For the Xbox Console Companion app

\n

\n
1. Press the Windows Key\n
\n
2. Type in Xbox Console Companion app and select it from the list
\n
3. Select Settings\n
\n
4. Scroll down to Microphone\n
\n
5. Confirm the correct microphone is listed from the drop down list
\n

\n

For the Xbox Game Bar app

\n

\n
1. Press the Windows Key\n
\n
2. Type in Xbox Game Bar and select it from the list
\n
3. Once viewing the game bar all sound input and output settings can be found on the left
\n

\n

Restart your Windows Audio Service

\n

\n
1. Press the Windows Key\n
\n
2. \nservices.msc and select the Service app\n
\n
3. Scroll down your Services(Local) list and locate Windows Audio\n
\n
4. Right click Windows Audio and Select Restart\n
\n
5. Check that your Microphone is now working
\n
6. If that does not work, right-click theWindows Audioand selectProperties\n
\n
7. In the Windows Audio properties window, check if theStartup typeis set toAutomatic. If not, set it to Automatic and clickApplyto save the changes. Restart the computer and see if this solves the problem
\n

\n

Update your Microphone Device Drivers

\n

\n
1. Press the Windows Keyand typeDevice Manager\n
\n
2. Expand Audio Inputs and outputs\n
\n
3. Right click each device and select Update driver.
\n

\n

Remove then update Microphone Device Drivers

\n

Sometimes you will need to completely remove old drivers before an update can work effectively. To do this:

\n

\n
1. Press the Windows Keyand typeDevice Manager\n
\n
2. Expand the Sound, Video and Game Controllers options\n
\n
3. Right click the device and select 'Uninstall Device'. Once complete unplug the device from your PC
\n
4. Now either download the latest drivers from the company website and then plug your device back in. Or plug your device back in and let Windows automatically retrieve their own drivers. (this may be an option to try out both sets of drivers to see if it solves the problem)
\n
5. Once installed, right click the driver again and select 'Update Driver' (to ensure at the latest version)
\n
6. Proceed through your sound settings as detailed above to ensure that the device is configured as your default Input / Output device.
\n
7. Then once complete perform a reset of Sea of Thieves and boot the game again
\n

\n

Disable any VPNs

\n

Disabling any VPNs which are in use have also been shown to solve this for certain users

\n

If your problem is not resolved and you perhaps need further supportplease create a ticket for theSea of Thieves customer support team.

\n

Information we would ideally like to get would include:

\n

\n
• What type of headset and adapter are you using?
\n
• Do you regularly use party chat in other games?
\n
• Can you hear enemy crew members, or is it just your own crew that you cannot hear?
\n
• Is the issue reproducible? If so, could you detail the steps required
\n

\n","editedAt":"2023-06-23T14:54:34Z"}],"featuredArticles":[{"id":19727186771474,"title":"Controller - Console user's being to assign Text Chat to the R3 button on a controller","url":"/articles/19727186771474-Controller-Console-user-s-being-to-assign-Text-Chat-to-the-R3-button-on-a-controller","body":"

The team are aware that when setting the R3 button on a controller for performing Text Chat, currently this will not open the Text Chat window. While this is being investigated, players can assign this option to a different button press as a workaround.

","editedAt":"2024-06-24T14:41:31Z"},{"id":19650770227730,"title":"Emporium – Texture issue with the Sting Tide Cannons when used on the Xbox One X console","url":"/articles/19650770227730-Emporium-Texture-issue-with-the-Sting-Tide-Cannons-when-used-on-the-Xbox-One-X-console","body":"

When applying the Sting Tide Cannons to your ship on the Xbox One X console, this can cause the texture of the cannon to have a noticeable ‘blinking’ effect. As this is due to a texture rendering issue, the team will be addressing this in a future update.

","editedAt":"2024-06-20T09:09:48Z"},{"id":19650768296466,"title":"Tall Tales – The final cutscene is not played after completing the ‘Cursed Rogue’ Tall Tale","url":"/articles/19650768296466-Tall-Tales-The-final-cutscene-is-not-played-after-completing-the-Cursed-Rogue-Tall-Tale","body":"

After completing the Tall Tale ‘The Cursed Rogue’ and handing in Briggsy’s Skull to Madame Olivia, the final cutscene will not play indicating the end of the tale. While the team are investigating the issue, please be assured that any completions of this tale will still be tracking as normal.

","editedAt":"2024-06-20T09:09:20Z"},{"id":19650719210770,"title":"Performance – Game freezing when using Nvidia ShadowPlay","url":"/articles/19650719210770-Performance-Game-freezing-when-using-Nvidia-ShadowPlay","body":"

The team are aware that when playing Sea of Thieves using Nvidia ShadowPlay, this will result in the game freezing every few seconds. As a workaround, please disable the Instant Replay feature where game performance should return to normal.

","editedAt":"2024-06-20T09:08:58Z"},{"id":19650714646418,"title":"Guilds – Members can display as ‘Anonymous’ in the Guild’s tab","url":"/articles/19650714646418-Guilds-Members-can-display-as-Anonymous-in-the-Guild-s-tab","body":"

Throughout the Guild’s tab, players may experience seeing other members of the Guild as ‘Anonymous’. While the team are investigating further into the issue, this can occur under the following circ*mstances:

\n

\n
• Accepting a guild invite via \"invite friends\" affects the user who accepted guild invite
\n
• Joining guild via the in-game emote affects the user who joined
\n
• When new member is joining the guild other members will be affected
\n
• Navigating to \"view guild permissions & roles\" and later to \"invite friends\" after participating in active gameplay
\n

","editedAt":"2024-06-20T09:08:25Z"},{"id":19586106128274,"title":"(RESOLVED) Players awarded Ancient Coin trinket without meeting requirements","url":"/articles/19586106128274--RESOLVED-Players-awarded-Ancient-Coin-trinket-without-meeting-requirements","body":"

The team are aware that a subset of players were erroneously granted the Ancient Coin Trinket despite not meeting the requirements for said item. We are currently investigating the cause. In order to ensure the trinket is fairly gained, we are removing it from those who were given it by mistake.

\n

UPDATE: The trinket has now been removed from accounts who did not meet the requirements

","editedAt":"2024-06-20T09:07:42Z"},{"id":19262223559058,"title":"PlayStation^®5 - Ashbeard Error - Troubleshooting","url":"/articles/19262223559058-PlayStation-sup-sup-5-Ashbeard-Error-Troubleshooting","body":"

Some players are encountering an Ashbeard error when trying to sign in to their Microsoft account on the PlayStation®5 version of Sea of Thieves.Please run through the troubleshooting steps below to resolve:

\n

Recently played on another platform

\n

If you have been recently playing on another platform, such as Xbox or Steam, please wait 10 minutes before launching the PlayStation®5 version. This allows our back end services to clear your credentials so that you can log in successfully. Otherwise, please run through the rest of this article.

\n

Clear local saved data from PlayStation®5 and relink your Xbox Live account

\n

\n
1. \nIMPORTANT - Ensure that you have taken note of the login details of the Microsoft account which you have linked to your PlayStation™Network account.\n
\n
2. Enter the consoles Settings menuSelect Save Data & Game/App Settings\n
\n
3. Select Upload or Delete from Console storage\n
\n
4. Scroll across to the Deleteoption
\n
5. Highlight Sea of Thieves and select Delete\n
\n
6. Restart Sea of Thieves where you can attempt to relink your Xbox Live account once again
\n

\n

Power cycle your PlayStation®5

\n

Press and hold the power button until your console beeps. The screen goes blank, the power indicator flashes white, and then turns off. Remove the power cable and leave the console for 20 minutes. Reconnect the power cable and press the power button to turn on the PlayStation®5 console.

\n

Further troubleshooting (using other devices)

\n

Microsoft account & Xbox

\n

Ensure the Microsoft account you are trying to link to is an Xbox Live enabled account with a gamertag:

\n

\n
1. Go to xbox.com on a PC or mobile device
\n
2. Sign in using your Microsoft account details
\n
3. Follow the on-screen instructions to complete the setup of your Xbox account.
\n

\n

If you already see a gamertag and profile picture on the top right of this page, then you have already created an Xbox account.

\n

Check the region/country of your Microsoft account.

\n

Confirm that your Microsoft account's region is correctly set to a country which has access to Xbox Live. Click the below link to check if Xbox supports your country/region:

\n

Xbox Supported Countries/Regions

\n

If you need to update the country/region of your account, please follow this guide:

\n

Update your Microsoft account if you’re moving to a new country or region

\n

Missing QR code

\n

If the QR code is missing, please proceed to this pageand then input the linking code which is displayed in-game.

\n

REMEMBER! Be mindful that you are using the correct Microsoft account during the linking process, as if you accidentally link the wrong Microsoft account, we are unable to unlink this account.

\n

If you are still having issues when using this method to link accounts, please:

\n

\n
1. Sign into your Microsoft account here, using the same browser you used when attempting to input your linking code
\n
2. Please retry inputting your linking code via this page once you have signed in
\n
3. If you are still facing issues, please try these steps on a different device
\n
4. \nIf possible,please also try the above steps using a different internet connection (such as using mobile data instead of your home WiFi)
\n

\n

Advanced troubleshooting (PC required)

\n

The following steps are to test if your internet connection can reach the Xbox Live endpoints. These are essential tests if the above troubleshooting has not resolved your issue.

\n

Using a PC on the same home network as your console, press the Windows Key and type 'cmd' (without the quotes).This will open a Command Prompt. Type the following, and press Enter:

\n

nslookup title.mgt.xboxlive.com

\n

You should be shown the following result:

\n

​

\n

Next, type the following, and press Enter:

\n

nslookup sisu.xboxlive.com

\n

You should be shown the following result:

\n

\n

Note: You may see a different number in the \"Address\" section; this is normal.​

\n

If you are shown any errors, blocked or blank results for the above tests, please reach out to your ISP as your network may be blocking the necessary connections required to play the game.

\n","editedAt":"2024-05-31T11:08:18Z"},{"id":19103705177746,"title":"Steam - Game stability and crashing issues for Steam users","url":"/articles/19103705177746-Steam-Game-stability-and-crashing-issues-for-Steam-users","body":"

Following recent updates we have been receiving an increase in crash reports from Steam users for apparent random causes. While the team are investigating the cause of these crash reports, if you have a persistent issue which is affecting your experience, please raise a new support request from the bottom of this article being sure to add the following information:

\n

\n
• Details around when you are receiving the crash
\n
• Your systems DXDIAG and MSINFO information. To generate these:
\n

\n\n

MSINFO

\n

1) Open the Run application. You can do this by entering \"Run\" into the search bar in the Start menu.

\n

2) Enter \"msinfo32\" in the dialog box and choose OK. This will open the System Information window.

\n

3) Select File, then Export... from the drop-down.

\n

4) Save the document to a folder of your choice.

\n

\n
DXDIAG

\n

1) Press the windows key

\n

2) Type in dxdiag

\n

3) Run the dxdiag

\n

4) Select Save All information and attach the dxdiag file located on your desktop to this ticket.

\n","editedAt":"2024-05-23T11:03:12Z"},{"id":18914528217234,"title":"Information regarding the Deadlock Jailer Ship Set and Costume","url":"/articles/18914528217234-Information-regarding-the-Deadlock-Jailer-Ship-Set-and-Costume","body":"

Following the addition of the Deadlock Jailer Ship Set & Deadlock Jailer Costume, players should be aware of certain content not included with these sets:

\n

\n
• \nDeadlock Jailer Ship Set - will not feature a Cannon Flare
\n
• \nDeadlock Jailer Costume - will not feature a Costume Emote
\n

\n

There are no plans to release the Cannon Flare or Costume in future. If this changes, we will update the article accordingly.

","editedAt":"2024-05-23T09:18:15Z"},{"id":18803443100946,"title":"PlayStation®5 - Lavenderbeard errors","url":"/articles/18803443100946-PlayStation-5-Lavenderbeard-errors","body":"

If you are receiving the Lavenderbeard error on PlayStation®5 console, please try the following:

\n

Clear local saved data from PlayStation console and relink your Xbox Live account:

***Important - Please ensure that you know the Xbox Live account login details used to link to your PlayStation ID before completing these steps

\n

\n
1. Enter the consoles Settings menu
\n
2. Select Save Data & Game/App Settings
\n
3. Select Upload or Delete from Console storage
\n
4. Scroll across to the Delete option
\n
5. Highlight Sea of Thieves and select Delete
\n
6. \nIMPORTANT: Wait a few minutes before attempting the next step
\n
7. Reboot Sea of Thieves where you can attempt to relink your Xbox Live account once again
\n

\n

Please Note: If you are located in Turkey, please see the following article for further suggestions on how to solve the issue:

\n

Lavenderbeard - Players receiving this error in the Turkish region

\n\n\n\n","editedAt":"2024-05-10T10:29:02Z"},{"id":18710032730898,"title":"Performance issues on ASUS motherboards since Easy Anti-Cheat implementation","url":"/articles/18710032730898-Performance-issues-on-ASUS-motherboards-since-Easy-Anti-Cheat-implementation","body":"

Some players have reported intermittent stuttering and performance issues since Easy Anti-Cheat was implemented into the game. This issue is happening specifically with PCs that use ASUS motherboards.

\n

Workaround

\n

\n
1. Search for \"Power Options\"in Windows Settings/Control Panel.
\n
2. Select \"Change Power Settings\" then click \"Change advanced Power Settings\"\n
\n
3. Navigate to \"USB settings/USB selective Suspend Setting\" And set it to Disabled.\n
\n

","editedAt":"2024-05-03T08:35:31Z"},{"id":18668631771666,"title":"Beard Error - Avacadobeard error on PlayStation^®5","url":"/articles/18668631771666-Beard-Error-Avacadobeard-error-on-PlayStation-sup-sup-5","body":"

After attempting to link your Xbox Live account to your PSN ID, if you receive the Avacadobeard error preventing access into the game, please check that no restrictions have been placed onto either of those accounts preventing online access via the accounts privacy or family settings.

\n

Checking Xbox Live account privacy settings:

\n

\n
• Proceed to https://www.xbox.com\n
\n
• SelectSign In from the top right hand corner
\n
• Click your Xbox Live gamertag in the top right hand corner and selectXbox Profile\n
\n
• When viewing your account, selectPrivacy Settings\n
\n
• From the 'Xbox Series X|S, Xbox One, and Windows 10 devices Online Safety' section ensure that you have allowed 'Join multiplayer games' and 'You can play with players outside of Xbox Live'.
\n

\n","editedAt":"2024-05-07T08:58:42Z"},{"id":18655772403474,"title":"How do I play with my friends on other platforms?","url":"/articles/18655772403474-How-do-I-play-with-my-friends-on-other-platforms","body":"

If you would like to play with players on other platforms, please ensure that you have them added as a Xbox Live friend.

","editedAt":"2024-04-30T14:39:16Z"},{"id":18655639035154,"title":"How to add Xbox friends to enable cross-platform invites","url":"/articles/18655639035154-How-to-add-Xbox-friends-to-enable-cross-platform-invites","body":"

To enable cross-platform invites when playing Sea of Thieves, you will need to add a players gamertag to your Xbox friend list. Here are some methods of doing so:

\n

Adding friends via the Xbox app for PC

\n

Search for a gamertag

\n

\n
1. Sign in to the Xbox app, and then select the Friends tab.
\n
2. Enter the gamertag in the search box, and then press Enter. Be sure to pay close attention to the gamertag's spelling and spacing.
\n
3. Right-click the profile in the search results that you want to add, and then select Open Profile.\n
\n
4. Select the Add Friend button in the profile screen. You will appear as a follower until they add you to their friends list.
   \n
\n

\n

Search your recent players

\n

\n
1. Sign in to the Xbox app, and then select the Social tab.
\n
2. Select More options (…), and then select Recently played with.
\n
3. Select the game title to expand the list of players whom you encountered online.
\n
4. Select the profile that you want to add, and then select Follow. You will appear as a follower until they add you to their friends list.
\n

\n

Add friends on the Xbox mobile app

\n

\n
1. Sign in to the Xbox app on your mobile device.
\n
2. Select the Search icon at the bottom of the screen, and then select People.\n
\n
3. Enter the gamertag of the person whom you want to add as a friend in the search box, and then press Done. Be sure to pay close attention to the gamertag's spelling and spacing.
\n
4. Select the Xbox profile that you want to add, and then select Add friend.
\n

","editedAt":"2024-04-30T14:30:14Z"},{"id":18623630598290,"title":"Voice Chat - Players unable to communicate via in-game voice chat to their crew","url":"/articles/18623630598290-Voice-Chat-Players-unable-to-communicate-via-in-game-voice-chat-to-their-crew","body":"

If you are unable to communicate via the in-game voice chat system with your crew members, please try the following:

\n\n

Confirming Voice Chat permission for your Xbox Live account (All Platforms)

\n

\n
• Proceed to https://www.xbox.com\n
\n
• SelectSign In from the top right hand corner
\n
• Click your Xbox Live gamertag in the top right hand corner and selectXbox Profile\n
\n
• When viewing your account, selectPrivacy Settings\n
\n
• From the 'Privacy' section ensure 'Others can communicate with voice, text or invites' and 'People outside of Xbox Live can communicate with voice and text' are set to either 'Allow' or 'Friends Only'
\n

\n\n

Windows - Check correct audio input and output devices are selected

\n

\n
• Boot Sea of Thieves and press the Windows Key then type \"Sound Mixer Options\"
\n
• From the System section, ensure Output and Input devices are set to your desired device
\n
• As Sea of Thieves is loading, it will also show in the Apps section. Select Sea of Thieves and ensure Output and Input devices are also set to your desired device. Once confirmed, close the Volume mixer
\n

\n

Then

\n

\n
• Press the Windows Key + G to open the Game Bar then click Audio from the top task bar
\n
• Ensure that the Windows Default Input, Default Communications OutputandDefault Communication Input are all set to your desired device.
\n

\n\n

Xbox Console - Check correct audio input and output devices are selected

\n

To check your audio input and output settings, press the Xbox button to open the guide. Then select Profile & system > Settings > General > Volume & audio output

\n\n

PlayStation®5 - Check correct audio input and output devices are selected

\n

To check your audio input and output devices on PlayStation®5, please see the following article:

\n

PSN voice chat troubleshooting

\n\n

PlayStation®5 - Controller Speakers volume check

\n

If you are using the Controller Speakers to output voice chat, ensure that the volume setting has not been muted / set to zero. To check this please see the following article:

\n

Controller Speaker Volume Settings

\n\n

Changing the Crew Chat Output setting in-game

\n

After confirming the above is correctly set for both your audio input / output devices, as well as your Xbox Live account privileges, any crew chat issues should now be resolved. If the issue persists:

\n

\n
• From the Game Settings menu select Audio.
\n
• Scroll down to the 'Crew Chat Output' options and switch between Speakers and Headphones
\n

\n

Following the above, if the issue persists, please raise a new support request via the option at the bottom of this article.

","editedAt":"2024-05-02T13:43:13Z"},{"id":18526072327698,"title":"PlayStation^®5 - Store is currently unavailable","url":"/articles/18526072327698-PlayStation-sup-sup-5-Store-is-currently-unavailable","body":"

If you are experiencing the above error message, there are a few potential different reasons as to why this is occurring. In an attempt to solve this problem please try the following:

\n

Checking The Service Status
The first step is to confirm whether Xbox Live or Sea of Thieves is experiencing any service-related issues or errors. These can be checked here:

\n

Xbox Status: Check Status
Sea of Thieves Status: Check Status

\n

Clear Cache & Rebuild the PlayStation®5 database

\n

Booting the console into Safe Mode and performing these steps should allow access to the online store.

\n

To perform this, please refer to this guide.

\n

PlayStation™Network Troubleshooting

\n

Please ensure you have followed the steps in this FAQ, as it details a lot of connectivity troubleshooting for PlayStation®5, along with ports that need to be forwarded and open:

\n

How to fix NW-102417-5

\n

Further Troubleshooting

\n

If none of the above allows you access to the Emporium, you will need to investigate further into a possible cause. We would recommend that you check the following:

\n

- Reboot your router.

\n

- Ensuring that your console is set up to the correct region in which you play Sea of Thieves.

\n

- Try a wired connection.

\n

- In your Router settings turn off IPv6 and ensure you console's NAT is Type 1.

\n

- Ensure that you have these ports forwarded via your router's configuration menu.

\n

- Try a different network connection to determine if the issue is specific to your home network.

\n\n","editedAt":"2024-04-24T15:00:30Z"},{"id":18521376485010,"title":"How to report a player through the PlayStation™Network ","url":"/articles/18521376485010-How-to-report-a-player-through-the-PlayStation-Network","body":"

If you wish to report a player directly to the PlayStation®5 enforcement team, or you are receiving forms of toxicity outside of Sea of Thieves such as through the PlayStation®5 chat feature, please use the following methods:

\n

Report someone through the Game Base:

\n

\n
• Open the PlayStation®5 Game Base menu
\n
• Click ‘Search for Players’
\n
• From the ‘Played Together’ section, select the players PlayStation™Network account
\n
• Click the ellipsis (3 dots) on the right hand side
\n
• Select ‘Report Player’
\n

\n

Please also see the following article for further reporting methods directly to the PlayStation®5 enforcement team:

\n

How to make a report on PlayStation™Network

\n

As Sea of Thieves uses Xbox Live functionality, if you wish to report a player for actions taken over that platform, please see the following article:

\n

How to report a player through Xbox Live

","editedAt":"2024-04-24T15:03:29Z"},{"id":18521241457554,"title":"PlayStation^®5 – Sending / Receiving game invites","url":"/articles/18521241457554-PlayStation-sup-sup-5-Sending-Receiving-game-invites","body":"

You can invite friends from all platforms to join your crew. The following guide will show you how to do so.

\n

Please note: To invite friends from other platforms, please ensure they are added as friends on Xbox Live.

\n

Pre-game Lobby

\n

Before you set sail, press the square button to display the in-game friends list which highlights all of your PlayStation®5 friends as well as those on other platforms.

\n

In-game

\n

To invite friends on PlayStation®5 as well as other platforms to your active game session:

\n

\n
1. Enter the Game Options menu
\n
2. Select ‘My Crew’
\n
3. Press Square to open the in-game friends list
\n

\n

Through the PlayStation®5 Game Base menu (PlayStation®5 Friends only)

\n

When viewing your friends list through the PlayStation®5 game base menu, simply select their account and select ‘Invite to Game’.

\n

Receiving and accepting game invites

\n

Receiving and accepting game invites works slightly differently depending on platform.

\n

PlayStation®5 to PlayStation®5 invites

\n

If you are playing on PlayStation®5 and receive an invite from another PlayStation®5 player, press the PS Button on your controller to accept.

\n

Other platforms to PlayStation®5 invites

\n

If you receive an invite from another platform and are playing on PlayStation®5, you will receive an in-game notification. Press \"X\" to accept this invite.

","editedAt":"2024-05-24T10:10:38Z"},{"id":18520849165714,"title":"Crossplay and player matchmaking preferences","url":"/articles/18520849165714-Crossplay-and-player-matchmaking-preferences","body":"

When searching for game sessions, players can specify whether they would like to perform cross-platform matchmaking and also those on console can specify if they would prefer to play with other console players using a controller.

\n

To make any changes to these matchmaking preferences, please perform the following:

\n

\n
1. From the Main Menu click Settings\n
\n
2. Scroll down to Matchmaking where you can edit your matchmaking preferences.
\n

","editedAt":"2024-04-24T09:33:07Z"},{"id":18520635341970,"title":"Platform Exclusive Items ","url":"/articles/18520635341970-Platform-Exclusive-Items","body":"

As your Sea of Thieves account can now be used on multiple platforms, you may notice that some items will show on one platform while not another. This is due to certain items now being platform exclusive.

\n

Please see below for the list of Platform exclusive items:

\n

Xbox / Windows / Steam exclusive items

\n

Duke Set
Ori Ancestral Set
Black Dog Set

\n

PlayStation®5 exclusive items

\n

Ruby Viper Weapon set
Dauntless Adventurer Sails and Title
Scarlet Storm Parakeet

","editedAt":"2024-04-24T15:05:46Z"},{"id":18520352388754,"title":"Syncing PlayStation^®5 Trophies with other platforms","url":"/articles/18520352388754-Syncing-PlayStation-sup-sup-5-Trophies-with-other-platforms","body":"

If you have made progress on a different platform in Sea of Thieves, please be aware that when linking your Xbox Live account to your PlayStation™Network account, that only certain trophies will unlock automatically for previously completed progress.

\n

This is intended behaviour, as only achievements that can be completed once, such as becoming a Pirate Legend, will sync automatically with your trophies.

\n

If these kinds of trophies arenotunlocking, you may need to restart the game a few times for the sync to complete.

\n

Other completed achievements will not unlock the related trophy and so will need to be completed again.

\n

Any progress towards a trophy first made on Xbox, Windows, or Steam will not carry over to PlayStation®5, therefore the requirements for said trophy need to be met from scratch on PlayStation®5. This is due to how trophies are tracked on this platform.

","editedAt":"2024-05-01T10:57:26Z"},{"id":18519882849042,"title":"Creating an Xbox account and checking account progress","url":"/articles/18519882849042-Creating-an-Xbox-account-and-checking-account-progress","body":"

An Xbox account is required to access Sea of Thieves on both PlayStation®5 and Steam platforms.

\n

The following article will show you how to create an Xbox account:

\n

Create an Xbox profile

\n

If you already have an Xbox account, you can check any existing progress in Sea of Thieves by following this link:

\n

Sea of Thieves - Your Profile

\n

Only one Xbox Live account can ever be linked to your PlayStation™Network account, so checking your progress before doing so will ensure that the correct accounts are linked.

","editedAt":"2024-04-24T15:22:19Z"},{"id":18320388496402,"title":"Comodo Antivirus - \"Easy Anti-Cheat is not installed\" message and allow listing","url":"/articles/18320388496402-Comodo-Antivirus-Easy-Anti-Cheat-is-not-installed-message-and-allow-listing","body":"

If you are receiving the \"Easy Anti-Cheat is not installed\" message while using Comodo Antivirus, please try the following:

\n\n

Open Comodo antivirus and select “Unblock Applications”. From the list of displayed applications select “SoTGame.exe” and then enable “Unblock for all security Components”. Once this setting has been changed, Sea of Thieves should now boot as normal.

","editedAt":"2024-04-15T09:13:03Z"},{"id":18270908747282,"title":"PlayStation^®5: Microsoft Account Linking ","url":"/articles/18270908747282-PlayStation-sup-sup-5-Microsoft-Account-Linking","body":"

\n
• All pirates will need to sign in with a Microsoft account to play Sea of Thieves. When launching the game, players will be guided through the account linking process.
\n
• \nBe warned, account linking is a permanent decision, as players are only able to link a single Microsoft account to a single PlayStation™Network account. Only use the Microsoft account on which you intend to carry over your progress to launch!
\n
• Experienced pirates from other platforms will have their pirate and all associated progress seamlessly transferred and accessible for play. Be sure to use the correct Microsoft account, as the two accounts chosen to be linked cannot be changed later.
\n

","editedAt":"2024-04-24T15:25:12Z"},{"id":18270698874258,"title":"PlayStation^®5 closed beta rewards","url":"/articles/18270698874258-PlayStation-sup-sup-5-closed-beta-rewards","body":"

\n
• Players logging in for the Closed Beta period will unlock access to the exclusive Dauntless Adventurer Sails and Title. These items will be distributed to players’ accounts on April 25th.
\n
• These exclusive cosmetics are reserved for PlayStation®5 users, meaning they can only be equipped while playing on this platform. However, should you encounter players on other platforms in future, they will still be able to see the exclusive cosmetics you’ve equipped.
\n
• Closed Beta players will also earn an exclusive boost when Season 12 launches on April 30th and will be fast-tracked to level 10 in Seasonal Renown, unlocking access to a range of rewards.
\n
• \nPlease Note:To receive your closed beta rewards, please log-in to High Sea'sas these will not be awarded when on Safer Sea's.
\n

","editedAt":"2024-04-25T11:40:07Z"},{"id":18257623629970,"title":"Troubleshooting crashes or performance issues on PlayStation^®5","url":"/articles/18257623629970-Troubleshooting-crashes-or-performance-issues-on-PlayStation-sup-sup-5","body":"

If you are experiencing performance issues with Sea Of Thieves, or the game is crashing, please run through the steps in this guide:

\n

Update your console

\n

Please ensure you have installed the latest system update for PlayStation®5, as playing on an older firmware may hinder performance.

\n

Restore licences

\n

If the game is crashing, then restoring licences can help alleviate this issue.

\n

Power cycle your console

\n

Press and hold the power button until your console beeps. The screen goes blank, the power indicator flashes white, and then turns off. Remove the power cable and leave the console for 20 minutes. Reconnect the power cable and press the power button to turn on the PS5 console.

\n

Rebuild the console's database

\n

Booting the PS5 into Safe Mode and rebuilding the database may resolve any crash issues you may face.

\n

While this will not result in any data loss, westrongly recommendbacking up your data before accessing Safe Mode.

\n

Check installation location

\n

Please ensure that the game is installed on the console's internal drive, as this will eliminate any potential issues caused by external drives.Reinstalling the gamemay also help, if the above steps do not resolve the issue.

\n

If the issue persists after trying these steps, please get in touch with PlayStation Support for further assistance.

","editedAt":"2024-04-11T14:56:46Z"},{"id":18247502540178,"title":"I linked the wrong Microsoft account to my PlayStation™Network account","url":"/articles/18247502540178-I-linked-the-wrong-Microsoft-account-to-my-PlayStation-Network-account","body":"

Please ensure that you areusing the intended Microsoft account when linking to your PlayStation™Network account.

\n

Support doesnothave the ability to change the Microsoft account associated with your PlayStation™Network account once linked. While there is in an option in-game to unlink accounts, you can only ever re-link to the original account.

\n

As such, please be absolutely sureyou are linking the correct accounts!

","editedAt":"2024-04-24T15:30:05Z"},{"id":18084136033298,"title":"List of regions and their associated countries on PlayStation®5","url":"/articles/18084136033298-List-of-regions-and-their-associated-countries-on-PlayStation-5","body":"\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

North America, South America (SIEA)	Europe, Africa, Middle East, Oceania (SIEE)	Asia (SIE Asia)	Japan (SIEJ)	South Korea (SIEK)
Argentina	Australia	Brunei	Japan	South Korea
Belize	Austria	Cambodia
Bolivia	Bahrain	Hong Kong
Brazil	Belgium	Indonesia
Canada	Bulgaria	Laos
Chile	Croatia	Macau
Columbia	Cyprus	Malaysia
Costa Rica	Czech Republic	Philippines
Dominican Republic	Denmark	Singapore
Ecuador	Finland	Taiwan
El Salvador	France	Thailand
French Guiana	Germany	Vietnam
Guam	Hungary
Guatemala	Iceland
Guyana	India
Honduras	Ireland
Mexico	Israel
Nicaragua	Italy
Panama	Kuwait
Paraguay	Lebanon
Peru	Luxembourg
Puerto Rico	Malta
United States	New Zealand
Uruguay	Norway
	Oman
	Poland
	Portugal
	Qatar
	Romania
	Saudi Arabia
	Slovak Republic
	Slovenia
	South Africa
	Spain
	Sweden
	Switzerland
	The Netherlands
	Turkey
	UAE
	UK
	Ukraine

","editedAt":"2024-04-03T14:24:31Z"},{"id":17668960344850,"title":"Steam - \"Launch Error: Easy Anti-Cheat is not installed\"","url":"/articles/17668960344850-Steam-Launch-Error-Easy-Anti-Cheat-is-not-installed","body":"

If you are receiving the error \"Launch Error: Easy Anti-Cheat is not installed\" when attempting to run Sea of Thieves through Steam, please complete the following steps to resolve the issue:

\n\n

1) Open up Steam, right click \"Sea of Thieves\" and choose \"Properties…\"

\n

2) Go to the \"Installed Files\" tab and click \"Verify integrity of game files\"

\n

3) This process can take 5-10 mins. Once complete, you can then launch the game

\n\n

If the issue persists

\n

EasyAntiCheat can be installed manually by the following method:

\n

1) Open up Steam, right click \"Sea of Thieves\", go to \"Manage\" then \"Browse local files\". This should open up an explorer window

\n

2) Open up the Installers folder and you should see \"EasyAntiCheat_EOS_Setup.exe\"

\n

3) Whilst holding the Shift key, right click \"EasyAntiCheat_EOS_Setup.exe\" and select \"Copy as path\"

\n

4) Press the Win key + R at the same time to open the Run prompt. Alternatively, open the Start Menu, search for \"Run\" and open the app from there

\n

5) Select the field next to open and press Ctrl-V to paste (or right click -> Paste)

\n

6) At the end of the text, enter a space and the following: \"install 0367a3a8ea344f08851d76facf6f66d3\". It should look like:

\n

\n

7) Click \"Ok\" and EAC will install for you. You should receive a User Account Control pop up asking to allow it to make changes to you device, if you are not running as admin. You will need to click \"Yes\"

\n

8) EAC should now be installed and you can launch the game

\n","editedAt":"2024-03-14T08:45:34Z"},{"id":17131268845970,"title":"PC - How to change the version of Direct3D following the February update","url":"/articles/17131268845970-PC-How-to-change-the-version-of-Direct3D-following-the-February-update","body":"

Sea of Thieves is now optimised for Direct3D 12. On most PCs the game will run with the default Direct3D 12, but older hardware may not fully support it and should automatically run with Direct3D 11 instead. If you find you need to manually switch to Direct3D 11, there are three options described below:

\n

\n
1. In-game, go to the settings menu and select the video settings. After changing the Direct3D version you will need to restart the game. This menu also includes an option called Multi-Core Rendering. If this is turned on then the game should run better on computers with a large number of processors. If you are having trouble run the game then try turning it off.
   If your hardware does not fully support Direct3D 12 then these options may not be available.
   If the game crashes when it is launched then you should try one of the other methods of changing the Direct3D version.

   \n

\n
2. If you are running the game using Steam, right-click Sea of Thieves in the game list and select Properties. Type -d3d11 in the Launch Options box from the General section.

   \n

\n
3. \nModify the ini file. In a text editor open the file corresponding to your version of the game.
   Windows Store: %LOCALAPPDATA%\\Athena\\Saved\\Config\\WinGDK\\GameUserSettings.ini
   Steam: %LOCALAPPDATA%\\Athena\\Saved\\Config\\WindowsClient\\GameUserSettings.ini
   Find this line:
   D3DVersion=12
   and change it to:
   D3DVersion=11
\n

","editedAt":"2024-02-19T14:44:21Z"}]}}],"themeOverride":false},"themeOverride":false,"globals":{"authors":{"charity-kuczynski":{"#Name":"Author.Charity","#Type":"Author","Id":"charity-kuczynski","PirateName":"Charity 'Lost at Sea' Kuczynski","JobTitle":"Community Manager"},"emma-bridle":{"#Name":"Author.Emma","#Type":"Author","Id":"emma-bridle","PirateName":"Emma 'Buccaneer' Bridle ","JobTitle":"Engagement Manager "},"ted-timmins":{"#Name":"Author.Ted","#Type":"Author","Id":"ted-timmins","PirateName":"Ted 'Red Rage' Timmins","JobTitle":"PC Design Lead"},"drew-stevens":{"#Name":"Author.Drew","#Type":"Author","Id":"drew-stevens","PirateName":"Drew 'Run Yer Thru' Stevens","JobTitle":"Senior Producer"},"joe-neate":{"#Name":"Author.Joe","#Type":"Author","Id":"joe-neate","PirateName":"Joe 'Three Sheets' Neate ","JobTitle":"Executive Producer "},"mike-chapman":{"#Name":"Author.Mike","#Type":"Author","Id":"mike-chapman","PirateName":"'Mutinous' Mike Chapman","JobTitle":"Creative Director"},"Alex-Hunnisett":{"#Name":"Author.Alex","#Type":"Author","Id":"Alex-Hunnisett","PirateName":"Alex 'Horrendisett' Hunnisett","JobTitle":"Head of Audience Development"},"cameron-thomas":{"#Name":"Author.Cameron","#Type":"Author","Id":"cameron-thomas","PirateName":"Cameron 'Firebomb' Thomas ","JobTitle":"Senior Community Manager "},"jason-cross":{"#Name":"Author.Jason","#Type":"Author","Id":"jason-cross","PirateName":"Jason 'Crossbones' Cross","JobTitle":"Producer"},"leigh-loveday":{"#Name":"Author.Leigh","#Type":"Author","Id":"leigh-loveday","PirateName":"Leigh 'Lucky Day' Loveday","JobTitle":"Editorial Lead"},"steven-dillon":{"#Name":"Author.Steven","#Type":"Author","Id":"steven-dillon","PirateName":"Steven 'Grog Swillin'' Dillon","JobTitle":"Game Designer"},"dee-oyeyinka":{"#Name":"Author.Dee","#Type":"Author","Id":"dee-oyeyinka","PirateName":"Dee 'Deeceitful' Oyeyinka","JobTitle":"Community Manager"},"daley-johnson":{"#Name":"Author.Daley","#Type":"Author","Id":"daley-johnson","PirateName":"'Deadly' Daley Johnson","JobTitle":"Community Manager "},"steve-dillon":{"#Name":"Author.Steve","#Type":"Author","Id":"steve-dillon","PirateName":"Steven 'Grog Swillin'' Dillon","JobTitle":"Game Designer "},"martin-nicholson":{"#Name":"Author.Martin","#Type":"Author","Id":"martin-nicholson","PirateName":"Martin 'Nick It' Nicholson","JobTitle":"Digital Engagement Manager"},"bret-allen":{"#Name":"Author.Bret","#Type":"Author","Id":"bret-allen","PirateName":"Bret 'The Bretrayer' Allen","JobTitle":"Marketing Copywriter"},"veronica-heath":{"#Name":"Author.Veronica","#Type":"Author","Id":"veronica-heath","PirateName":"Veronica 'Heartless' Heath ","JobTitle":"Diversity & Inclusion Lead"},"jiri-baran":{"#Name":"Author.Jiri","#Type":"Author","Id":"jiri-baran","PirateName":"Jiri 'Mad Man' Baran","JobTitle":"Live Program Manager"},"chris-allco*ck":{"#Name":"Author.Chris","#Type":"Author","Id":"chris-allco*ck","PirateName":"Chris 'Brawler' Allco*ck","JobTitle":"Writer"},"jon-mcfarlane":{"#Name":"Author.Jon","#Type":"Author","Id":"jon-mcfarlane","PirateName":"Jon 'Mighty' McFarlane","JobTitle":"Head of Creator Engagement"},"aaron-nielsen":{"#Name":"Author.Aaron","#Type":"Author","Id":"aaron-nielsen","PirateName":"Aaron 'Nightmare' Nielsen","JobTitle":"Community & Design Intern"},"chay-longdin":{"#Name":"Author.Chay","#Type":"Author","Id":"chay-longdin","PirateName":"Chay 'Stowaway' Longdin","JobTitle":"Community Producer"},"chris-davies":{"#Name":"Author.ChrisD","#Type":"Author","Id":"chris-davies","PirateName":"Chris 'Devil's Kiss' Davies","JobTitle":"Senior Designer"},"james-bowden":{"#Name":"Author.James","#Type":"Author","Id":"james-bowden","PirateName":"James 'Rowdy' Bowden","JobTitle":"Social Media Lead"},"christina-mcgrath":{"#Name":"Author.Christina","#Type":"Author","Id":"christina-mcgrath","PirateName":"Christina 'Wrathful' McGrath","JobTitle":"Head of Community"},"jordan-aldridge-payne":{"#Name":"Author.Jordan","#Type":"Author","Id":"jordan-aldridge-payne","PirateName":"Jordan 'Payne Killer' Aldridge-Payne","JobTitle":"Community Manager"},"gregg-mayles":{"#Name":"Author.Grog","#Type":"Author","Id":"gregg-mayles","PirateName":"Gregg \"Grogg\" Mayles","JobTitle":"Creative Director"},"jo-clifford":{"#Name":"Author.Jo","#Type":"Author","Id":"jo-clifford","PirateName":"Jo 'Driftwood' Clifford","JobTitle":"Senior Community Manager"},"josh-rhodes":{"#Name":"Author.JoshR","#Type":"Author","Id":"josh-rhodes","PirateName":"Josh 'Fury' Rhodes","JobTitle":"Creator Engagement Producer"},"shelley-preston":{"#Name":"Author.Shelley","#Type":"Author","Id":"shelley-preston","PirateName":"Shelley 'Pressgang' Preston","JobTitle":"Lead Designer"},"andrew-preston":{"#Name":"Author.Andrew","#Type":"Author","Id":"andrew-preston","PirateName":"Andrew 'Grandee' Preston","JobTitle":"Lead Designer"},"adam-park":{"#Name":"Author.Adam","#Type":"Author","Id":"adam-park","PirateName":"Adam 'Tha' Damned' Park","JobTitle":"Head of Brand and Licensing"},"simon-prodger":{"#Name":"Author.Simon","#Type":"Author","Id":"simon-prodger","PirateName":"Simon 'Jolly' Prodger","JobTitle":"Director of Audience and Brand"},"craig-duncan":{"#Name":"Author.Craig","#Type":"Author","Id":"craig-duncan","PirateName":"Craig 'Duncan Sailor' Duncan","JobTitle":"Studio Head"},"sam-foxall":{"#Name":"Author.Sam","#Type":"Author","Id":"sam-foxall","PirateName":"Sam 'Foc'sle' Foxall","JobTitle":"Copywriter"},"kerry-heron":{"#Name":"Author.Kerry","#Type":"Author","Id":"kerry-heron","PirateName":"Kerry 'Hellion' Heron","JobTitle":"Social Media 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